Service Level Availability (SLA) provides users with a detailed history of Private and Local device states. Some insights that you can collect from the report are: Count of current devices that are online or offline, devices that temporarily have no network (no internet access).
How to navigate to SLA report
On the left-side menu, navigate to Predefined Reports and select Service Level Availability report.
The report will have 3 main sections:
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Overview
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Users can filter the report by date range (within 90 days).
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To apply the date filter: select Refresh
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Hosted by Kobiton - Private Devices:
SLA report on your Private devices which are hosted and maintained by Kobiton.
- Hosted by {Organization's name} - Local Devices:
SLA report on users' Local devices which are hosted and maintained by the user.
The meaning of each field in the SLA report
Overall, this report will cover 3 main events of devices: Offline, Offline (Unplugged), No Network (no internet access).
If one of those events happens, Kobiton will track and display their history in the SLA report.
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Total Registered Devices
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Date range: to indicate the start and end date.
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Number: the number of total devices that were hosted online during this Date range.
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Avg. Device Availability
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The average number of device availability in percentage (100% indicates all registered devices are online).
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This record will have 2 parts:
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Days: total days that the devices were online.
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Avg. device availability: the percentage of online devices.
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List view
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UDID: UDID of the devices. You can select or deselect devices for reporting by using the filter icon
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Device Type:
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For the parent row: Name of the devices.
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For the child rows: The status of the devices (Offline, Offline (Unplugged), No Network).
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OS Version: OS version of the devices.
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In-Service Dates:
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Start date: the day that the device was registered for the first time.
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End date: the day that the device was unregistered.
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Days Online: Actual online days within the selected date range.
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Minutes Offline:
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Total minutes offline for each event - Offline, Offline (Unplugged) or No Network.
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