Service Level Availability report

Service Level Availability (SLA) provides users with a detailed history of Private and Local device states. Some insights that you can collect from the report are: Count of current devices that are online or offline, devices that temporarily have no network (no internet access). 

How to navigate to SLA report

On the left-side menu, navigate to Predefined Reports and select Service Level Availability report.

The report will have 3 main sections:

• Overview

  • Users can filter the report by date range (within 90 days).

  • To apply the date filter: select Refresh

• Hosted by Kobiton - Private Devices:
  SLA report on your Private devices which are hosted and maintained by Kobiton.

• Hosted by {Organization's name} - Local Devices:
  SLA report on users' Local devices which are hosted and maintained by the user.

The meaning of each field in the SLA report

Overall, this report will cover 3 main events of devices: Offline, Offline (Unplugged), No Network (no internet access).

If one of those events happens, Kobiton will track and display their history in the SLA report.

• Total Registered Devices

  • Date range: to indicate the start and end date.

  • Number: the number of total devices that were hosted online during this Date range.

• Avg. Device Availability

  • The average number of device availability in percentage (100% indicates all registered devices are online).

  • This record will have 2 parts:

    • Days: total days that the devices were online.

    • Avg. device availability: the percentage of online devices.

• List view

  • UDID: UDID of the devices. You can select or deselect devices for reporting by using the filter icon .

  • Device Type:

    • For the parent row: Name of the devices.

    • For the child rows: The status of the devices (Offline, Offline (Unplugged), No Network).

  • OS Version: OS version of the devices.

  • In-Service Dates: 

    • Start date: the day that the device was registered for the first time.

    • End date: the day that the device was unregistered.

  • Days Online: Actual online days within the selected date range.

  • Minutes Offline:

    • Total minutes offline for each event - Offline, Offline (Unplugged) or No Network.